Reset Your BookingPad Account Password
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To successfully reset your password, follow these sequential steps:
- Navigate to the BookingPad login screen and click the ‘Forgot password’ button.
- Enter your registered email address into the field provided and click the submit button. A message will show indicating email is being sent.
- Check your email inbox for a message from BookingPad Support containing a password reset link and click on ‘reset password’. There is a step to complete before changing the password that includes an update on the 2FA.
After clicking ‘reset password’, an email with Mobile Authenticator Setup is sent. It includes a QR code to activate the account.
- Install one of the following applications on your mobile:
- Microsoft Authenticator
- FreeOTP
- Google Authenticator
- Open the application
- Scan the barcode
- Enter the One-Time code (OTP) in the field available right below the qr code:
For security, this link will expire in 5 minutes.
- Once the OTP is updated, the pop up window for creating a new password will show. Enter your new password, ensuring it meets all the platform’s security requirements (e.g., minimum length, complexity). Click the Submit button to save and activate your new password.
Remember that mandatory 2FA (Two-Factor Authentication) setup is required for all agent logins on the BookingPad Agent Desktop.
