Notifications: BookingPad and Email notifications
AirGateway handles notifications through distinct email types and via the platform’s interface. This ensures that agents are alerted to both airline changes and their own booking actions, while also managing how information appears to the traveler.
Overview
The following table summarizes the types of information sent and where they are directed:
| Category | Information Type | Recipient |
|---|---|---|
| Email Contact | Display only (No alerts sent) | PDF Itinerary |
| Operational Email | Airline Notifications | Agency operational inbox |
| Agent Email | Order Action Alerts (Booking, Issuance), Airline Notifications | Individual Agent |
| Platform Alerts | Real-time Status (i.e. time limit). | BookingPad Interface |
Email Contact and Operational Email can be found on the Agency Portal settings:
1. Agency Contact (PDF Display)
The Agency Contact is not a communication channel for notifications. It is used exclusively for display on the PDF Itinerary provided to the traveler.
This ensures the client has your preferred contact information for any direct inquiries.
You can update this address at any time through the Agency Portal.
2. Airline Notifications
The Operational Email is where we send all alerts received from the airline regarding your bookings. This email address can be updated in the Agency portal Settings tab (only the agent with Manager role in BookingPad will be able to access the Agency Portal).
The delivery and content of these alerts depend on the specific airline.
3. Order Action Alerts
AirGateway sends automated notifications to the agent performing the booking to confirm specific actions taken within the system. These alerts are sent to the agent’s specific login email (used to booked via BookingPad). Below are some examples of these notifications:
- Order create: Confirmation of a new reservation (no payment).
- Issue ticket: Confirmation once payment is completed.
- Rebooking: Alerts regarding modifications to an existing reservation (PNR/Order), such as changing a flight, date, or class.
- General Changes: Updates regarding manual modifications or status shifts in the booking.
Traveler and Emergency Contact Information
During the booking process, you can manage how the airline contacts the traveler:
Booking Contact Email: You can enter the traveler’s email address or the agency’s email address in the contact details field.
BookingPad Notifications
In addition to emails, agents can track updates directly within BookingPad:
Warning Icon: Real-time alerts for booking status changes will be visible in this section.
- This opens a list of bookings requiring attention. From here, depending on the notification type, the agent can perform the action (accept changes, reprice, reissue). The agent can click on ‘notification seen’ to acknowledge the change.
