Airline Notifications: Managing Flight Disruptions

When an airline modifies a flight schedule or status, BookingPad triggers automated notifications to ensure your agency can manage the impact on ticketing and traveler itineraries promptly.

Email Notifications

BookingPad sends flight change alerts to the email address configured for operational notifications. To ensure continuity and prevent missed updates, it is recommended to use a general operational email address that can be set in the Agency Portal rather than an individual agent’s inbox.

Locating Notified Orders

You can monitor and manage all disrupted bookings directly from the Orders page.

1. Navigate to the Orders section.

2. Click the Notifications tab located at the top right, adjacent to the search bar.

3. Identify affected bookings by the ❗ symbol next to the order status.

4. Hover over the symbol to view the specific notification context.

Reviewing Order History

Detailed information regarding the airline’s modification is stored within the individual order record.

• Open the specific order and select the History tab.

• Locate events marked with the ❗ symbol.

• Review the specific details provided by the airline regarding the disruption.

Handling Required Actions

If an airline change requires manual intervention or approval, the standard servicing options at the bottom of the order view will be replaced by an Action Required button.

To resolve the disruption, click Action Required to view the following options:

• Order Rebook: Use this to modify the existing reservation to a different flight, date, or class based on available alternatives.

• Cancel & Refund: Initiate the cancellation and refund process if the alternative is not suitable.

• Accept Changes: Confirm the airline’s proposed alternative and update the order status.

Important: Selecting Order Rebook or Cancel & Refund will not finalize the action immediately. You will be guided through subsequent steps to review conditions before the final submission.

If the available automated options do not meet your requirements, or if you need to negotiate specific conditions, please contact the airline directly using the contact details provided in your commercial agreement.

Automated Acceptance

In cases where the airline auto-accepts a change and no agency approval is necessary, the notification serves as an FYI. Once you have reviewed the change in the History tab, mark it as seen to clear the alert.