OSI: Add and Send Information to Airlines

Other Service Information (OSI) messages allow travel agencies to send specific, non-actionable information to airlines. These messages are strictly informational and do not require a confirmation or action from the carrier.

Procedure: Add an OSI

1. Navigate to the Passengers details page during the booking process.
2. Scroll to the bottom of the page, below the Documents section.

3. Locate the OSI tab and click the + Add button.

4. Fill in the available fields as required for the carrier:

   • Text: Enter the free-text information.
   • OSICode: Enter the specific code if required; if left blank, it is excluded.
   • ActionCode: Enter the action code if required; if left blank, it is excluded.
   • PassengerRef: Select or enter the reference for the specific passenger; if left blank, the OSI is not attached to a specific individual.

Airline Limitations

Some airlines do not support or process OSI messages through the current system integration. For these carriers, information should be communicated through alternative SSR codes or direct contact if required.

OSI supported airlines: EK, LH, CM, SQ, AV, AY, LO, EY, TP, UX, AF, KL