Service Selection: Add Services and Passenger Assistance
The Select Services and add SSRs features allow agents to manage additional requirements within a booking. Use this tool to add mandatory Special Service Requests (SSR) for passengers who require assistance or to include paid ancillaries.
The airline provides these options directly; therefore, available services and assistance types vary depending on the carrier. Some Airlines may include the additional services to the ‘Select Services’ after booking.
Service Categories
The interface provides two distinct tools to manage additional requirements: the SSRs button and the Select Services button.
Some airlines (such as AF, BA) include free services in the ‘Select services’ option and no SSRs will be visible
Paid Ancillaries: Extra checked bags, special equipment (e.g., sports gear), and WiFi packages.
Passenger Assistance: Wheelchair support, assistance for passengers with reduced mobility, and unaccompanied minor (UMNR) services.
In-flight Requests: Special meals (VGML, KSML, etc.) and bassinet setups.
Other SSRs: Pet in cabin or medical oxygen requirements.
How to Add Services to an Order
Add SSRs
- Locate the SSRs button within the booking flow before confirming the reservation (image above).
- Choose the passenger(s) who require the assistance or special request.
- Select the specific SSR from the airline’s provided list.
- Confirm the selection to include it in the initial reservation request.
Some airlines will offer the option to add these free services after the order has been issued. In that case, click on ‘Select Services’ and the list will be displayed:
Add Paid Services
- Click the Select Services button (depending on the airline this will be enabled during the booking process, after booking on hold, and/or booking has been issued).
- Select the passenger associated with the ancillary.
- Choose the desired service from the list.
- Review the Price section. If available choose to book on hold or pay now option.
For certain SSRs such as MEDA (medical clearance) or OXYG (oxygen), always check the airline’s specific confirmation policy. These requests often require manual carrier approval and may remain in a Pending status until the airline authorizes the service in the PNR/Order.
