Passenger Contact Details: Refusal Option During Order Creation

Travel agencies can manage bookings on BookingPad when a passenger declines to provide their contact information. This functionality ensures compliance with airline preferences while allowing agents to complete reservations without entering placeholder data.

Overview

During the passenger details step, a checkbox titled ‘Passenger refuses to provide contact data’ allows agents to bypass mandatory contact fields for specific passengers when permitted by the operating airline.

Selecting this option waives mandatory input requirements for that passenger, clearing active validation errors and disabling the contact fields. If the checkbox is unselected, standard validation rules are immediately restored.

Supported Airlines

The contact refusal option is supported on bookings with carriers including QF, AA, UA, A3, CM, LH, EK, AF, KL, and IB.

For standard traveler information rules and field requirements, you can find more details on our Passenger Documents page.