AIR/MIR Files: Downstream Order Management
AIR (Amadeus) and MIR (Travelport) files are structured data files that contain all essential information about an order, including booking details and relevant remarks.
These files are essential for enabling your downstream process, as they are automatically transferred to your mid- or back-office system to ensure accurate tracking and reconciliation of all orders created in BookingPad.
How it Works
The generated AIR/MIR files will be securely uploaded to this dedicated FTP directory. Your agency is then responsible for configuring your internal program (e.g., your mid/back-office system) to automatically download these files from the FTP directory for processing. We recommend using a tool like WinSCP as an example FTP client program.
Setting Up the Automated Downstream Process
Establishing an automated transfer of AIR/MIR files requires coordination between your agency and AirGateway. The process is initiated as follows:
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Request Downstream Setup: Contact our operations team by submitting a ticket on our Support platform.
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AirGateway Setup (AGW): Our team will configure the file generation process within the AirGateway system.
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FTP Setup: We will establish a secure File Transfer Protocol (FTP) directory for your agency
Regenerating AIR/MIR Files from BookingPad
In situations where a file needs to be re-sent or was not correctly transferred, you can manually regenerate the AIR/MIR files directly within BookingPad:
- Navigate to the ‘Exports’ function within the platform.
- Select ‘Files’ from the menu.
- Choose the specific file or files you wish to regenerate.
- Once the file is generated, a new log entry recording this action will be created for tracking purposes.
