Issue Ticket and Payment Methods
After completing a booking or retrieving an existing Book on Hold reservation, the next step in the booking flow is to finalize the transaction.
To reach the ticketing and payment interface, follow these steps:
- Locate your reservation via the Orders section or complete a new search and selection.
- Click the Order Issue button located in the booking summary (bottom right).
- The system will display the Form of Payment (FOP) available. There are two main options to process the ticketing:
- Agency Cash: This method allows your agency to pay using the BSP system. The payment transaction is processed directly by the airline.
- Credit / Debit Card: This method is used to provide the airline with the customer’s credit or debit card details. The payment transaction is handled directly by the airline.
When selecting Card as the FOP, ensure all card information fields are fully completed. While some fields may not be visually marked as mandatory, you must enter all requested data to avoid Issuance failure.
Requirement criteria vary by airline; a field that is optional for one carrier may be mandatory for another. If this data is missing, the carrier may reject the payment at the moment of issuance, resulting in a failed transaction.
Important Note on Payment Exceptions
Not all payment methods are accepted by every NDC provider. For details on specific airline payment methods, please check this link.
