BookingPad Shopping: Understanding Providers responses
Airline not returning results
When a provider does not return results following a search, an error notification is displayed in BookingPad. To understand the cause, view the detailed error message.
Procedure:
- After a search, identify the provider that failed to return results.
- Click the arrow icon next to the provider’s name to view the detailed response.
Understanding Provider Errors
Provider errors typically originate within the NDC environment of the airlines and are displayed in BookingPad, often within a red banner.
These errors are outside of BookingPad’s control as they are generated by the external airline system. BookingPad only displays the response received.
In the event of an NDC provider error, the recommended resolution methods are to use an alternative platform or contact the airline directly:
- Use an Alternative Platform: Access the action via the airline’s own portal or the SPRK platform.
- Contact Airline Support: Reach out to the specific airline’s support channel for assistance.
| Platform /Portal | Applicable Airlines | Action |
|---|---|---|
| SPRK | LHG, EK, US, CM (Farelogix airlines) | Used for actions not supported in BookingPad |
| IAG Portal | BA, IB | Used for actions not supported in BookingPad |
Important Login Requirement:
The agency must log in to the SPRK or Airline Portal using the credentials valid for the PCC/IATA currently utilized with AirGateway.
Mandatory Note: If you log in with a different PCC/Agency ID, you will not be able to locate and manage orders that were created within BookingPad.
For information on the SPRK password reset process, refer to this manual.
For more information on general airline portals and NDC servicing options, please check the dedicated article.
For details on the scope of support BookingPad can provide, review the support page.
