Remarks

Remarks are internal details that serve the agency’s purposes, such as accounting, invoicing, or mid/back-office system synchronization. Remarks function similarly to those in GDS environments and can be exported to your mid/back-office via AIR or MIR files.

Remark Scenarios

BookingPad supports two scenarios for adding remarks:

Booking Remarks: Remarks added during the order creation process.
- Template Customization: You must first confirm with AirGateway the specific template your agency requires. The template is fully customizable based on your necessary details.
- Mandatory Setting: Remarks can be configured as mandatory during order creation. If set as mandatory, the template will appear automatically and must be completed to continue with the booking.

Post Booking Remarks: Remarks added after the order has been created (unpaid). The Remarks section can be found within the order details once the booking is complete.

How to Use Remarks

Procedure:

Click the dropdown menu in ‘Select template’ and choose the required template.

Fill in the required data fields.

Click ‘Save’ to preview how the remark will appear, or click ‘Save and Continue’ to proceed to the next step of the booking process.

Field Types and Data Handling

The behavior of a remark field when exported to the AIR file depends on its field type:

Field Type	Functionality	Export to AIR File
Mandatory fields	Must always be filled by the agent	The entire line is always sent
Optional fields	Can be skipped by the agent	Not sent if the field is left empty
Regular fields	Can be skipped by the agent	It will be sent even if the associated field is empty
Auto fields	Data is automatically entered by the system and cannot be changed	Sent automatically

Data Types for Field Configuration

The system supports various data types when configuring remark fields:

Data Type	Description	Constraints
Int	Numeric values	Non-decimal (whole numbers)
Float	Numeric values	Decimal values allowed
Str	Text strings	Minimum or maximum character limits can be set
List	Selection from multiple pre-defined values	Single selection only

Auto Fields

Auto fields are system-generated data elements that are automatically entered into the remark template and cannot be modified by the agent.

Auto Field Name	Data Source
Passenger ID	List of the name and number of each passenger
Passenger sales price	The price per passenger
Passenger index	Sequential number to identify each passenger (e.g., 001, 002, etc.)
Number	Single number to identify the passenger (e.g., P1, P2, etc.)
Origin	3-letter IATA code for the origin airport
Destination	3-letter IATA code for the destination airport
Traveler reference	Traveler reference used by the airline (e.g., ADT0, ADT1, etc.)
Agent ID	The current BookingPad user/Agent