Order Refresh: Update Order Details

The Order Refresh (Retrieve) function updates an existing order and updates the details that are outdated or missing from the initial view.

When to Use Order Refresh

It is essential to use the Order Refresh function anytime the order data may be incomplete or if an external action has changed the order status and details, but these changes are not yet reflected in the system.

Examples of when to refresh

• A flight was disrupted, but details about the change (e.g., new times) have not been provided in the order view.
• A Book on Hold booking was ticketed, but the order status has not changed, and ticket numbers are not displayed.
• Data appears incomplete due to a previous system error or delay.

Procedure for Order Refresh

1. Open the affected order.
2. Locate and click the arrow icon (refresh icon) at the top right of the order page.
3. A pop-up will display a confirmation or notification that Order Recovery has been activated.
4. The order will be updated, and any missing or outdated information should now be displayed correctly.