Category / Section
BookingPad Orders: Status Reference Guide
Published:
All reservations and associated ticketing actions are managed within the Orders section of BookingPad. The status of an order, displayed on the right-hand side, indicates its current state in the booking.
Core Order Statuses
The table below provides a detailed explanation of each possible order status:
| Status | Definition | Ticketing / Flight Impact |
|---|---|---|
| On Hold | The reservation (PNR/Order) has been created but the ticket has not been issued. No payment has been processed | Ready for Issue ticket. Subject to Ticket Time Limit (TTL) |
| Issuing | Payment has been processed or authorized, and the system is currently attempting to issue the ticket | Awaiting ticket number (ETKT) confirmation |
| Ticketed | The ticket has been successfully issued | Ready for travel or subsequent changes/actions. |
| Voided | The ticket was canceled shortly after issuance, typically within 24 hours or according to specific airline policy | Ticket is invalid and cannot be used for travel |
| Canceled | The reservation or ticket has been formally canceled | Order is closed |
| Expired | The Ticket Time Limit (TTL) passed before the Issue ticket action was completed | The reservation is typically lost or requires re-booking |
| Blocked | An external modification was made to the reservation outside of the BookingPad environment | No further changes or actions are possible within BookingPad. Action must be handled directly with the airline |
| Unused | All flights associated with the ticket have not been flown | May be eligible for refund or future use according to fare rules |
| Started | At least one flight segment in the order has been flown | The order is actively being consumed by the traveler |
| Completed | All flight segments in the order have been flown | The transaction is complete |
