Category / Section
Manage Pending Payments
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This article explains how to manage additional charges - specifically for Seats, Services, Rebookings, or Upgrades - when immediate payment is not required or when a payment attempt fails.
Leaving Changes On Hold
Certain providers allow changes to be added to a ticketed order without immediate payment. This functionality is displayed as an On Hold (pending) payment method when adding these items.
When changes are added using this method:
- The item will appear in the Pending Payments list, accessible via the button at the bottom of the order view.
- You can review the details of the pending item and initiate payment from this list.
- Time Limit: Each pending item has a time-to-live (TTL). If payment is not processed before the TTL expires, the item will be automatically removed from the list and must be re-added.
- Simultaneous Payment: You can add multiple items as On Hold, and they will accumulate in the Pending Payments list for simultaneous payment.
Due to system constraints, if Seats and Services are pending payment, the functions for Rebook and Upgrade are disabled. Conversely, if a Rebook or Upgrade charge is pending, the Seats and Services functions are disabled.
Handling Issuance Failure
If a payment attempt for an item fails during processing:
- The system will automatically place the item into the Pending Payments list.
- The Pending Payments button will appear at the bottom of the order, containing the details of the charge that could not be processed.
- You must access the Pending Payments list to review the payment issue and attempt payment again.
