Category / Section
Order History: Tracking Order Modifications
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The Order History tab provides a complete audit trail of all changes and events related to an existing order. This is an essential tool for agents to understand the timeline of modifications, from initial booking to final ticketing.
Reviewing the History Log
To access the log, open any order and select the Order History tab.
You can sort the actions by date and time using the Date button to switch between ascending and descending order.
The log records system actions and agent activity, such as adding services (ServiceAddition), itinerary modifications (ItineraryChange), or receiving communication from the airline (Airline Notification).
Data Elements within the History
Each entry in the log provides detailed information about the specific event:
| Detail | Description |
|---|---|
| Timestamp | The exact date and time the event occurred |
| Action | A description of the operation performed (e.g., Booking, Ticketing, ServiceAddition) |
| User | The agent or system responsible for the action |
| Price | Total cost of the issued element (TKT, EMD) |
| Items | A list of services or features added or removed (e.g., seats, baggage) |
| Tickets | The ticket numbers associated with new or re-issued tickets |
| Changed | Specific details regarding itinerary changes (e.g., new flight numbers, dates) |
| Type | The classification of an airline notification |
| Context | Information about the airline notification |
| Remarks | Details about the airline notification |
| Seen by | Who has marked a notification as seen |
