Subagencies: Setup and Management Overview
The Subagency structure is designed for main agencies (Superagencies) that operate multiple branches, groups, or affiliated entities which issue tickets under the same IATA/ARC credentials. You can connect these entities as Subagencies under your Superagency account.
Role Capabilities
The system defines clear access and visibility rules for Superagencies and Subagencies:
| Role | Order Visibility | Permissions |
|---|---|---|
| SuperAgency (visible as Agency) | Can view, filter, and search all orders created by all connected Subagencies (via a dedicated tab next to the Orders tab) | Can manage (add/remove) Subagencies and modify Agents within those Subagencies via the Superagency interface |
| Subagency | Only has access to the orders created by its own agents | Requires at least one Manager. The Manager can invite and manage Agents only within their specific Subagency |
Subagency Management
To add or remove entities from your Superagency structure:
- Navigate to the Subagency management option.
- To create a new subagency, click the + icon.
- To remove an existing subagency, click the trash can icon located in that subagency’s row in the table.
Agent Management within Subagencies
Managing Agents
The ability to manage agents depends on your specific access level:
Superagency Managers: Can manage agents for all linked Subagencies. To do this, you must first switch your view to the specific subagency you wish to manage.
Subagency Managers: Can invite and manage agents directly within their own subagency.
How to Switch Subagency View
If you are a Superagency Manager or have access to multiple offices, follow these steps to switch your view and manage different agents:
- Click your email address in the top-right corner of the screen.
- Select the target subagency from the dropdown menu.
- The dashboard will update to show the settings and agent list for that specific subagency.
2FA Requirement: All agents must set up Two-Factor Authentication (2FA) during their first login. A complete guide is available here.
