Subagencies: Setup and Management Overview
The Subagency structure is designed for main agencies (Superagencies) that operate multiple branches, groups, or affiliated entities which issue tickets under the same IATA/ARC credentials. You can connect these entities as Subagencies under your Superagency account.
Role Capabilities
The system defines clear access and visibility rules for Superagencies and Subagencies:
| Role | Order Visibility | header |
|---|---|---|
| SuperAgency (visible as Agency) | Can view, filter, and search all orders created by all connected Subagencies (via a dedicated tab next to the Orders tab) | Can manage (add/remove) Subagencies and modify Agents within those Subagencies via the Superagency interface |
| Subagency | Only has access to the orders created by its own agents | Requires at least one Manager. The Manager can invite and manage Agents only within their specific Subagency |
Subagency Management
To add or remove entities from your Superagency structure:
- Navigate to the Subagency management option.
- To create a new subagency, click the + icon.
- To remove an existing subagency, click the trash can icon located in that subagency’s row in the table.
Agent Management within Subagencies
Managers of the Superagency or a specific Subagency can manage agents:
Superagency Managers: Can modify agents across all linked Subagencies. This requires the manager to temporarily switch interface context to the target subagency first.
Subagency Managers: Can invite and manage agents within their own subagency structure.
To switch context and manage agents within a specific subagency (applicable to Superagency Managers and Subagency managers with more than one subagency access):
- Click your email address in the top-right corner of the screen.
- Select the target subagency from the dropdown menu to assume management context.
