Cancel Options - Void and Refund Capabilities

BookingPad offers two distinct actions for canceling a reservation: Void and Refund. The available options depend on the provider’s policy and the time elapsed since the ticket was issued.

To initiate the cancellation process, click the Cancel Options button at the bottom of the order details page. A new window will open to display the fare rules and the potentially refundable amount.

Order Void

Voiding a ticket is preferred when possible, as it typically reverses the transaction without penalty, provided the action is taken within the airline’s specific voiding window.

• If the airline sends VoidAllowed=true only the Order Void button is displayed. Click Order Void to easily reverse the ticket.

• If the airline sends VoidAllowed=unknown both Cancel & Refund and Order Void buttons are displayed, along with a warning message. The agent must check the airline’s voiding policy directly. Attempting to click Order Void is possible, but its successful processing is not guaranteed.

Providers that currently send VoidAllowed=unknown are BA, IB, and LA.

Order Cancel

If the voiding period has passed or is not permitted, you must proceed with a standard cancellation and refund.

1. Click the Cancel & Refund button.

2. Review the displayed fare rules and the calculated refund amount.

3. Confirm the action to proceed.

4. Once completed, a confirmation banner will display: “Order has been successfully cancelled and refunded.”

If the order is explicitly non-cancelable by the fare rules, the refunding process will proceed but will only process the refund for applicable returnable taxes.