Flight not found on BookingPad Search
This article provides guidance on why a specific flight itinerary might not appear in the BookingPad Agent Desktop search results.
Content Scope Note: BookingPad provides only NDC (New Distribution Capability) content; GDS/EDIFACT content is not available (with the exception of agencies with access to AER consolidator content).
Troubleshooting Missing Flights
Follow these steps to determine the cause of a missing flight:
-
Check Availability on the Airline NDC Portal
Verify if the specific itinerary is available on the airline’s own NDC portal (e.g., SPRK, IAG Portal, etc.).If the itinerary is not available on the airline’s portal, it confirms the content is not being offered via NDC, and it will therefore not be available in BookingPad. -
Contact Support if the Flight is Available via NDC Portal
If the itinerary is available on the airline’s NDC portal but is missing from your BookingPad search results, please contact BookingPad Support. This discrepancy indicates a potential technical issue that requires immediate investigation by our team. Please provide the specific flight number, date, and origin/destination details when reporting the issue.
