Airline Notifications

How Airline Notifications Work

When an airline updates a booking (such as a schedule change or an expired time limit), they send a callback to us as the aggregator. We then process that information and trigger two specific actions, one via BookingPad notifications, and another via email.

Bookingpad Platform Updates

We automatically display a notification alert so the agent can take the necessary manual actions directly on the booking dashboard. To manage these: Go to the Orders page via the Orders tab.

• On the right-hand side, click the Notifications tab.

• This opens a list of bookings requiring attention. From here, depending on the notification type, the agent can perform the action (accept changes, reprice, reissue)

Email Notifications

To ensure you never miss an update, email alerts are sent simultaneously:

1. Airline notifications to the Traveller: a notification is sent to the passenger directly. Contact details are part of the booking process where you can insert the passenger’s email addres.

2. Airline notifications to the agency: Notifications sent by the airline to the agency. Two different emails are sent:

   • The Agency Office: Sent to the “Operational Email” address listed in your Agency Portal.
   • The Booking Agent: Sent directly to the person who made the reservation.