{{ marketingProviderData.name }}
{% endif %}
{% if segment.operatingCarrier.flightNumber and segment.operatingCarrier.flightNumber != "" %}
{{ segment.operatingCarrier.airlineID }}{{ segment.operatingCarrier.flightNumber }}
{% endif %}
Redirecting…
Read every query-string parameter into a plain object and pass it to the parent. Do not assume a specific parameter name; the exact keys depend on the underlying provider and may change — treat them opaquely and log the whole set for auditing if needed. ### 5.2 Host-page listener In the host page (the one that owns the challenge iframe), add a single `message` listener that dispatches on the outcome: window.addEventListener("message", (ev) => { const d = ev.data || {}; if (d.type !== "3ds-outcome") return; closeChallengeOverlay(); if (d.outcome === "success") { // Backend submits OrderCreate with the sessionId already held. submitOrderCreate(sessionId); } else if (d.outcome === "cancel") { showRetry("Authentication was cancelled."); } else { showRetry("Authentication could not be completed."); } }); The critical guard is `d.type !== "3ds-outcome"` — that keeps unrelated `postMessage`s from other libraries out of the handler. ### 5.3 Hosting requirements - HTTPS in production. - Must resolve to a real page (200 OK) even without a session. - Reachable from the browser rendering the iframe (not just from the backend). In development, `http://localhost` may hit Chrome’s Local Network Access restrictions when the iframe (public origin) tries to redirect to localhost. Workarounds: expose the dev server via a tunnel (ngrok, cloudflared), or disable the Chrome flag *Local Network Access Checks* at `chrome://flags`. - A simple pattern: derive the three URLs from `window.location.origin` on the client and pass them to the backend, which forwards them on the `ThreeDSSession` request. That way local, staging and production automatically use the correct host without per-env config. * * * ## 6. Test cards (sandbox) Use the following PANs in sandbox for end-to-end testing. Expiry is `06/28` for all. When the ACS asks for an OTP, enter `4444` to authenticate successfully, or `4009` to trigger a declined authentication. ### Visa | PAN | Flow | Outcome | | --- | --- | --- | | `4000001000000018` | Frictionless | Authenticated | | `4000001000000034` | Frictionless | Declined | | `4000001000000042` | Challenge | Depends on OTP | | `4000001000000026` | Challenge | Depends on OTP | ### Mastercard | PAN | Flow | Outcome | | --- | --- | --- | | `5100001000000014` | Frictionless | Authenticated | | `5100001000000030` | Frictionless | Declined | | `5100001000000022` | Challenge | Depends on OTP | | `5100001000000048` | Challenge | Depends on OTP | ### American Express | PAN | Flow | Outcome | | --- | --- | --- | | `340000100000016` | Frictionless | Authenticated | | `340000100000032` | Frictionless | Declined | | `340000100000024` | Challenge | Depends on OTP | | `340000100000040` | Challenge | Depends on OTP | Frictionless cards never show an OTP prompt — the ACS resolves automatically. For additional card schemes (JCB, Discover, Diners) ask your AirGateway account manager. * * * ## 7. Error handling | Situation | Action | | --- | --- | | 4xx on `POST /v1.2/ThreeDSSession` | Show a generic “payment could not be initialised” message; do **NOT** retry automatically — the cardholder must correct the details or restart the flow. If the error mentions missing redirect URLs, ensure the three fields are included in the request body. | | Challenge iframe never redirects (timeout / cardholder closes) | Treat as `error`. Reset the payment form; do not reuse the `sessionId` — request a new one. | | `outcome = 'cancel'` | The cardholder deliberately aborted. Prompt to try again or choose a different card. Do not resubmit the same session. | | `outcome = 'error'` | Log the outcome and any parameters received; show a retry option. | | `OrderCreate` 4xx after successful 3DS | The airline rejected the payment. The authentication tokens have been consumed and cannot be reused — repeat the 3DS flow if the cardholder retries. | | Screen too small (browser `innerWidth < 768` in an iframe) | If the host page hides content on narrow viewports, exclude the challenge-callback routes from that guard, otherwise the landing page will not render and the `postMessage` will never fire. | * * * ## 8. Partner checklist - [ ] Read `allowedPaymentMethods.threeDSecure` from every `OfferPrice` / `OrderView` response. - [ ] When `true`, call `POST /v1.2/ThreeDSSession` from the backend, never from the browser. - [ ] Include the three redirect URLs (`successUrl`, `cancelUrl`, `errorUrl`) in that call. - [ ] Read the `X-Challenge-URL` header and forward it to the frontend as an opaque string. - [ ] Host the three redirect landing pages on the partner’s own domain, HTTPS, publicly reachable. - [ ] In each landing page, forward the raw query-string params to the parent with `window.parent.postMessage({ type: '3ds-outcome', outcome, params }, '*')`. - [ ] In the host page, listen for that message, tear down the iframe, and submit `OrderCreate` with the `sessionId` inside `payment.threeDSecure.evervaultSessionId` (historical field name; purely the destination for the opaque `sessionId`). - [ ] Never fill in CAVV / ECI / DS Transaction ID manually; they are resolved from the `sessionId`. - [ ] Do not reuse a `sessionId` once `OrderCreate` has consumed it, or after any error path. # Webhooks (Callbacks) We offer some event based services like mails or slack notifications after orders are created, changes in orders or orders are canceled. We can personalize some of these services if needed, but we offer a really versatile service you can use to be notified on every event you want to track: **webhooks**. This is the list of events produced out of a transaction happening through our platform: - `OrderCreated` - `OrderCanceled` - `OrderTicketed` - ~~OrderStarted~~ (deprecated Nov 2025) - ~~OrderCompleted~~ (deprecated Nov 2025) - `ItineraryChange` - `ServicesAddition` - `ServicesRemoval` - `SeatsAddition` - `SeatsRemoval` There is an additional event which is only triggered as a PUSH starting on an Airline Notification from a Provider (normally airlines). This - `AirlineNotification` #### Wehook Payload Messages - **agwID**: Order id in our platform - **orderID**: Order id from airline - **pnr** - **recordLocator** - **bookingType**: One Way, Round Trip or Multicity - **origin** - **destination** - **fullPath**: All legs in the order (MAD-LHR, LHR-MAD...) - **adultsPax**: number of adults - **childrenPax**: number of children - **infantsPax**: number of infants - **orderStatus**: cancelled, on hold... - **totalAmount** - **createdOn** - **updatedOn** - **sessionId** - **agentEmail**: email from the agent that triggered the event - **consumerEmail**: email from the consumer in the order - **psgPhone**: contact passenger phone - **psgEmail**: contact passenger email - **consumerIataCode** - **consumerCountryCode** - **consumer**: consumer name - **provider**: provider code - **agent**: agent name - **agency**: agency name #### Webhook Payload Sample Webhook Payloads can be fully customisable per consumer as long as it is based on JSON structure. Below see an example of an standard payload for the webhooks sent out to the consumer's platform. ``` { "orderID": "AGW-E1TLLZH0HB", "agent": "agent-001", "agency": "agency-001", "pnr": "YMCP6O", "freeText": "Order with the order ID `AGW-E1TLLZH0HB` has been issued" } ``` # Add and purchase seats You can add seats to your booking during the fulfillment process or after the order is confirmed. Follow these steps to select and purchase seats for your passengers. ## Step-by-step seat selection 1. Navigate to the bottom of the page and click the Select Seats button.  2. Select the specific flight segment for which you wish to add a seat. Seats must be added per segment. 3. Hover over the interactive seat map to view the price for each available seat.  4. Click on the desired seat to select it and click Next. 5. Review the summary page, which displays the selected seat numbers and the total price.  6. Click Payment to proceed with the transaction. # Agency Portal Navigation This guide provides an overview of the BookingPad Agency Portal. The portal is designed to help you manage your agency’s settings, access reports and available applications. ## Account Log In **To get started, go to the [Agency Portal login page](https://agency.airgateway.com/){target="_blank"}.** **Who can log in?** This portal is exclusively for Manager agents. If you have a different role, you won’t be able to access it. **Your Login details** Simply use the same username, agency ID and password that you use for your BookingPad account.  If you need assistance with signing into your account please [check this page](https://support.airgateway.com/kb/article/26/sign-in-to-your-bookingpad-account){target="_blank"}. ### Navigating the Dashboard After you log in, the main dashboard is displayed. This is where you can view key details about your agency. At the top of the screen, you’ll find the different **sections you can access in the portal**: * Dashboard * Providers * Applications * Reports * Settings #### Dashboard Here you can quickly find relevant information such as your agency’s name and ID, number of agents in your agency and which airlines you have access to via AirGateway. In addition to this, you can also log in to the BookingPad and visit our Knowledge Base for useful information.  #### Reports: Downloading Reports for Agency’s Bookings The Reports section allows you to generate detailed reports to evaluate your agency’s performance on BookingPad. It provides details on total booking, tickets bookings, and the airlines. * Use the **Date Range** selector to define the specific period you wish to analyze. * Apply the **Group By** filter to aggregate data by Day, Week, Month, or Year. * Select the relevant **Agencies** from the dropdown menu if you manage multiple branch locations. Click the **Export button** to download the raw data in CSV format for external accounting.  The reporting dashboard is divided into two primary graphical sections to help identify patterns at a glance: **Booking Status Distribution**: A visual breakdown of the current state of all PNRs. This chart distinguishes between Book on Hold (reservations without payment) and Issue Ticket (completed transactions). It also tracks any Issuance failure to help identify technical or credit issues. **Booking Trends**: A chronological graph showing fluctuations in booking volume over the selected period. This is core for identifying peak booking times and seasonal shifts in demand.  #### Applications: Connecting to Technology Providers and AirGateway tools The Applications section is where you can navigate through the different services and tools available for your agency. From here, you can: Activate Third-Party Providers (“API Partners”): connect with your selected API partner to access our NDC content through their platform. Access AirGateway Tools: use dedicated tools, such as Tracer, for tracking and monitoring bookings.  A complete list of partners is available on our website here. Once you request to access AirGateway NDC content through an API partner, we will enable the provider in the Applications tab. Here you can also check the permissions allowed for this provider (it can include: shop, book, issue, cancel…) and the access token details. #### Providers This section shows you a complete list of all the airlines your agency has access to. It is also where you can manage its access. View enabled Airlines: see which airlines are active and ready for you to book with. Manage Access: to deactivate an airline and remove your agency’s access, simply click the tick box to its name. This feature helps you control which airlines appear in your search results and keeps your list up to date.  #### Settings: Managing your Account To manage your agency profile and settings, click on the settings icon. Under Branding, you can: Add your Agency logo, edit your contact information (including the Agencyt Alerts Email), and log out.  # Access Umbrella Faces profiles in BookingPad This article explains how to link your Umbrella Faces account to BookingPad. Completing this step allows you to access and use your Corporate Travellers' profiles directly during the booking process. ## How to connect Umbrella Faces Account in BookingPad Contact our Support Team, available on the Live Chat on BookingPad, to request the Umbrella integration to be enabled in your Account. Once we confirm it is enabled, you can proceed with the steps below. Now your BookingPad is ready and connected to Umbrella travellers' profiles. When you make a booking, you'll be able to **add the traveller details from the Umbrella account directly in the BookingPad platform**. Type your account name and an authentication message will pop up.  Once authorized, you can add the account details to the search. The corporate fares available, will be displayed in the search results. # Airline Payment Exceptions: FOP Limitations Payment methods are not uniform across all NDC providers. **The following airlines have specific limitations or exceptions regarding accepted FOP, including Agency Cash (BSP) and Credit/Debit Card use**. Reviewing this table is essential to ensure you use an accepted payment method, thereby avoiding issuance failures. ## Payment Method Exceptions by Airline | | Agency Cash (BSP Payment)| Credit / Debit Card | Others | | ------ | ------ | ------ | ------ | | VY | BSP only available for EUR currency countries | — | VCC payments are available in the following currencies: EUR, BP, USD, CHF, DKK, SEK, NOK | | BT | BSP only available for EUR currency countries | — | — | | BA | — | CC payments are not reflected in BA BSP billing report | — | | AA| — | — | Seats payment only with CC | | DE | No BSP payment, Agency Deposit only | — | — | | AY | — | Only card payment allowed: EasyPay | — | | UX | — | — | Only one FOP allowed per IATA (BSP cash or CC) | You can find more details about the form of payment available for each of the airlines **[here](https://airgateway.com/providers/){target="_blank"}**. # Passenger Information The required information for all passengers is the next: * Name. * Surname. * Birthdate. * Title or Gender: you can send both, but we recommend use only Title since we can infer gender from it. * Document: with the id, document type (passport PP, or national identity NI) and the expiration date (format aaaa-mm-dd). * Passenger reference. * Passenger type. An example of this can be like: ``` { "data": { "birthdate": "2002-06-28", "name": "Anesu", "surname": "Mccord", "title": "MS" }, "document": { "documentID": "115233245A", "documentType": "PP", "expirationDate": "2025-04-09" }, "passengerType": "ADT", "travelerReference": "ADT0" } ``` In addition to the personal information (mandatory for all passengers), we need to add the contact information only to the first adult in the request. The fields for the contact information are: * Address: with the city, the country code, postal code and street. * Email * Phone: with country code and number Here you have an example of these nodes: ``` { "data": { "email": "smith@airgateway.net", "phone": "+34666123123", }, } ``` Another optional field you can use is the related to the Frequent Flyer Number. The fields needs to use this functionality are: * Account number * Airline ID * An example of this node could be like: ``` { "data": { "fqtvInfo": { "account": { "number": "0000000" }, "airlineID": "XX" }, } } ``` An example of passengers node (for 2ADT + 1CHD + 1INF) could be like: ``` { "passengers": [ { "data": { "address": { "cityName": "Saint-Petersburg", "countryCode": "RU", "postalCode": "197373", "street": "Test" }, "birthdate": "2002-08-21", "email": "smith@airgateway.net", "fqtvInfo": { "account": { "number": "99999" }, "airlineID": "XX" }, "name": "Diamond", "phone": "+34666123123", "surname": "Sellon", "title": "MSTR" }, "document": { "documentID": "115233245A", "documentType": "PP", "expirationDate": "2024-06-23" }, "passengerType": "ADT", "travelerReference": "ADT0" }, { "data": { "birthdate": "2002-04-27", "name": "Alondra", "surname": "Hesch", "title": "MS" }, "document": { "documentID": "115233246A", "documentType": "PP", "expirationDate": "2026-10-20" }, "passengerType": "ADT", "travelerReference": "ADT1" }, { "data": { "birthdate": "2012-02-21", "name": "Payton", "surname": "Cast", "title": "MRS" }, "document": { "documentID": "115233266A", "documentType": "PP", "expirationDate": "2025-01-04" }, "passengerType": "CHD", "travelerReference": "CHD0" }, { "data": { "birthdate": "2021-04-25", "name": "Naomi", "surname": "Soulis", "title": "MR" }, "document": { "documentID": "113233266A", "documentType": "PP", "expirationDate": "2026-03-11" }, "passengerType": "INF", "travelerReference": "INF0" } ], } ``` ### Attach infants to specific adults There is a new functionality implemented by some airlines (AFKLM for now) that allows to choose which infant goes with an adult. This information must be specified in OrderCreate request with infantReference tag: ``` { "data": { "address": { "cityName": "Parla Gabrielton", "countryCode": "ES", "postalCode": "44911", "street": "Espinal Rua" }, "birthdate": "1944-09-17", "email": "colby-beer@airgateway.net", "gender": "Female", "name": "Colby", "phone": "+34928541338", "surname": "Beer", "title": "MS" }, "document": { "citizenshipCountryCode": "AM", "documentID": "272689688A", "documentType": "PP", "expirationDate": "2024-02-28", "issuingCountryCode": "CH", "residenceCountryCode": "BH" }, "infantReference": "PAX5", "passengerType": "ADT", "travelerReference": "PAX2" } ``` If the order has been created successfully, you should expect the same information in response: ``` { "data": { "address": { "cityName": "", "countryCode": "", "postalCode": "", "street": "" }, "birthdate": "1944-09-17", "email": "kira-hahn@airgateway.net", "gender": "Female", "name": "Colby", "phone": "34920964742", "surname": "Beer", "title": "MS" }, "document": { "citizenshipCountryCode": "AM", "documentID": "272689688A", "documentType": "PP", "expirationDate": "2024-02-28", "fiscalName": "", "issuingCountryCode": "CH", "residenceCountryCode": "BH" }, "infantReference": "PAX5", "passengerType": "ADT", "travelerReference": "PAX2" } ``` # Presets: Access Special Fares on BookingPad :::Info AirGateway is NOT entitled to authorize or grant access to any special fare. On a first stance, it's the airline who through their sales representatives and commercial networks grant access to them via private agreements that fall completely out of our responsibility. In order to be able to obtain special fares in BP or the AGW platform you first need to get some written confirmation from the airline representatives that this fares have been granted for your agency IATA in question. ::: ## Presets: Manage Special Fares for your Agency Presets is a feature within the BookingPad desktop tool designed to manage access to unpublished fares. It allows you to store and automate the identifiers required to retrieve Negotiated and private fares. By configuring your Account Codes and Corporate IDs, the search engine automatically includes your negotiated contracts in the results alongside published fares. This core functionality ensures you can efficiently compare specialized net rates before choosing to Book on Hold or Issue ticket, removing the need for manual data entry during the search process. There are two main features where to configure this information. **Corporate Section**: For Corporate fares and Traveller profiles, we offer a dedicated section where to include all related information with corporate discounts, companies and traveller details. Please visit [this link](https://support.airgateway.com/kb/article/61/corporates-manage-client-accounts-and-loyalty-programs){target="_blank"} for more information. **Presets**: For special fare types that are not strictly tied to a specific corporate client (like general marine or tour operator fares), the agency can set up Presets in the settings. These presets define the fare type, the airline, and any required qualifier. :::Info A detailed list of elements (i.e. account id) required per airline is [available here](https://support.airgateway.com/en-US/kb/article/62/special-fares-per-airline){target="_blank"}. You'll find the general settings that each of the airlines requires in order to access the special fares. ::: ### Preset Management Overview **Visibility**: All agents within the same agency access the same centralized list of presets. **Permissions**: Only users with Manager roles can create or customize presets. **Access**: Open the Presets page via the search filter dropdown or through the Settings menu at the top of the BookingPad Agent Desktop.  ### Setup Procedure To configure a preset for a specific contract, navigate to the Presets page and click the Add New. Below are the fields that can be completed: * **Title**: Enter a descriptive name for the preset * **Airline**: Select the carrier providing the negotiated content. * **PTC**: Map the Passenger Type Code to the airline's requirements. * **Preference**: Select the underlying fare type (e.g., TO, Marine, Humanitarian). * **Qualifier**: Enter the Account ID, Contract ID, or Promo Code provided by the airline. * **Amadeus Pricing Modifier**: by using this field, you can access these fares directly on our BookingPad Chrome Extension (our fares comparison tool with Amadeus GDS). Check [this link](https://support.airgateway.com/en-US/kb/article/30/access-presets-in-bookingpad-chrome-extension){target="_blank"} for more details.  Remember to click to update and save changes. :::Info Note: Requirements are determined by the airline; some carriers may only require an Account ID, while others require both a Preference and a Qualifier. ::: ### Default and Mandatory Presets Managers can define how Negotiated Fares are prioritized during the shopping process: * **Default**: Automatically selects a preset when the search page opens. The agent can deselect it or choose different presets. * **Mandatory**: Forces a specific preset to be active for every search. Agents cannot deselect a mandatory preset.  ### Search Logic and Results When you select a preset, BookingPad modifies the search request to pull specific contract rates: * **Targeted Search**: A specific request is sent to the airline using the stored Negotiated Fare credentials. * **Generic Search**: A standard search is sent to all other selected Providers. * **Removal of Duplicate Searches**: If a preset is active for an airline (e.g., Lufthansa), the system will only request the negotiated content for that carrier and skip the generic search to avoid duplicate results. :::Info Example: If you select a Nego Fare preset for BA and set Providers to "All,", search will be sent as follows: Special fare with LH, AF, BA + generic search for all other Providers EXCEPT for LH, AF, BA ::: A warning message is included in the presets section, informing that only mandatory or default option can be chosen for each preset, and limitations for the number of total presets selected at once:  # BookingPad Orders: Status Reference Guide All reservations and associated ticketing actions are managed within the Orders section of BookingPad. The status of an order, displayed on the right-hand side, indicates its current state in the booking.  ## Core Order Statuses The table below provides a detailed explanation of each possible order status: | Status | Definition | Ticketing / Flight Impact | | ------ | ------ | ------ | | **On Hold** | The reservation (PNR/Order) has been created but the ticket has not been issued. No payment has been processed | Ready for Issue ticket. Subject to Ticket Time Limit (TTL) | | **Issuing** | Payment has been processed or authorized, and the system is currently attempting to issue the ticket | Awaiting ticket number (ETKT) confirmation | | **Ticketed** | The ticket has been successfully issued | Ready for travel or subsequent changes/actions. | | **Voided** | The ticket was canceled shortly after issuance, typically within 24 hours or according to specific airline policy | Ticket is invalid and cannot be used for travel | | **Canceled** | The reservation or ticket has been formally canceled | Order is closed | | **Expired** | The Ticket Time Limit (TTL) passed before the Issue ticket action was completed | The reservation is typically lost or requires re-booking | | **Blocked** | An external modification was made to the reservation outside of the BookingPad environment | No further changes or actions are possible within BookingPad. Action must be handled directly with the airline | | **Unused** | All flights associated with the ticket have not been flown | May be eligible for refund or future use according to fare rules | | **Started** | At least one flight segment in the order has been flown | The order is actively being consumed by the traveler | | **Completed** | All flight segments in the order have been flown | The transaction is complete | | **Unknown** | An issue happened trying to obtain last booking status from the airline | Refresh order and in the case the issue persists, contact the airline | # Book on Hold: Create and Manage Pending Orders **Book on Hold** is an essential function that allows the creation of a pending order without requiring immediate payment. This order has not been Issued (paid) and will expire after a defined time period. Agents typically use this option to provide offers to clients before proceeding to Issue ticket upon approval. ## Create an Order On Hold Most airlines support the Book on Hold option. Procedure: 1. **Check Eligibility**: To confirm which airlines offer the On Hold option, refer to the list of Airlines [on this page](https://airgateway.com/providers/){target="_blank"} and check the Issuing column. 2. **Check if On Hold permitted**: During the shopping process, check the bottom of the chosen order details to see if the Book On-hold option is available.   3. **Complete Order**: After entering the passenger details, click the Book On-hold button. Ancillaries can be added at this stage or at any point after the order is Issued.  ### Order Expiration and Time Limits The expiration period for a pending order is set by the airline and can vary significantly based on the carrier, fare class, and time of booking.  **Expiration Details:** * Navigate to your Orders and select the On Hold filter. * Click on the desired order. * The expiration details will be visible below the order summary. **Two time limits:** In some cases, you may see two expiration times: one for the Order validity and one for the Price guarantee. :::Warning Some airlines may only provide a ticketing time limit (order expiration) without including a specific fare time limit. We recommend performing an order refresh after a few minutes to capture any updates from the airline, as time limits may change shortly after the initial booking. :::   :::Info You can export the order to PDF to share the booking details with the passenger. ::: ### Order Cancellation If the airline permits cancellation of an On Hold booking, the Order Cancel button will be visible in BookingPad.  If the airline does not allow manual cancellation, the button will not appear, and the order will automatically expire after the defined period. ### Issuing the Ticket (Payment) To transition the pending order to a finalized, paid status (Issue ticket), follow this procedure: 1. Click the Order Issue button. 2. Ensure all required data and remarks are accurately completed. The system will notify you if any mandatory fields are missing. 3. Choose the preferred Form of Payment (FOP): BSP (agency cash), card (credit and debit cards), easypay, or UATP. 4. Click Proceed to finalize the payment and issuance.  The order status will update from On Hold to Ticketed in BookingPad. You will retain the ability to add remaining seats and services or make changes to the order. # NDC Servicing per Airline **Overview of NDC servicing per airline** This article provides a comprehensive table of airline-specific support channels and procedures for managing additional post-booking servicing requests that fall outside the automated capabilities of BookingPad. | Airline | Order Split | Refunds | Rebooks | Rebook with EMDs | Refund Disrupted Orders | Rebook Disrupted Orders | NDC Agency Portal | Help Desk | |--------|-------------|---------|---------|-------------------|--------------------------|--------------------------|-------------------|-----------| | BA | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | [IAG Portal](https://agencyportal.iag.cloud/login) | [BA Help Desk](https://ndc.ba.com/contact-us) | | IB | ❌ | ✅ | ✅ * | ❌ | ✅ | ✅ | [IAG Portal](https://agencyportal.iag.cloud/login) | [IB Help Desk](https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/3612180488/Iberia+NDC+Support) | | AF/KL | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | [AgentConnect Biz](https://www.secure.afkl.biz/FR/fr/local/process/prehome/choose_country.wadis?marche=FR) | [AFKL Help Portal](https://www.afkl.biz/trade/s/support-detail?Id=000002288&language=en_US&country=RO) | | LHG | ❌ | ✅ | ✅ * | ❌ | ❌ | ❌ | [SPRK](https://dcwebc.farelogix.com/sprk-lhg/User/Login?ReturnUrl=%2fsprk-lhg%2f) | [Lufthansa Experts](https://www.lufthansaexperts.com/choose_country.php) | | VY | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | [Vueling Agency Portal](https://tickets.vueling.com/AgencyHome.aspx) | [ndc.commercial@vueling.com](mailto:ndc.commercial@vueling.com) | | AY | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | [FAST Portal](https://fast.finnair.com/) | [Finnair Help Desk](https://easy.finnair.com/en/finnair-ndc/agent-support) | | A3/OA | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | [A3 SPRK](https://a3oa.farelogix.com/sprk/User/Login?ReturnUrl=%2fsprk) | A3 Help Desk | | TK | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | [TK AgencyPortal](https://tkconnect.thy.com/login) | [TK Help Desk](https://www.turkishairlines.com/en-int/any-questions/get-in-touch/) | | SQ | ✅ | ✅ | ✅ * | ❌ | ✅ | ✅ | [Agent 360 SQ](https://agent360.singaporeair.com/en_UK/us/NDC) | [Krisconnect@singaporeair.com.sg](mailto:Krisconnect@singaporeair.com.sg) | | QF | ✅ | ✅ | ✅ * | ❌ | ✅ | ✅ | [QF SPRK](https://qf.farelogix.com/sprk/User/Login?ReturnUrl=%2fsprk) | [AgencyConnect](https://www.qantas.com/agencyconnect/eu/en/support/contact-us.html) | | AA | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | [AA SPRK](https://dcwebc.farelogix.com/sprk-aa/User/Login?ReturnUrl=%2fsprk-aa%2f) | [AA Help Desk](https://ssc.aa.com/siebel/aaedocsENU/AAEContactUs.html) | | UA | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | [UA SPRK](https://dcwebc.farelogix.com/sprk-ua/User/Login?ReturnUrl=%2fsprk-ua%2f) | [UA Help Desk](https://jetstream.united.com/#/sub-link/a0F36000006V2vmEAC) | | HA | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | [HA SPRK](https://ha.farelogix.com/sprk/User/Login) | [HA Agency Portal](https://haconnect.hawaiianairlines.com/s/login/?startURL=%2Fs%2F%3Ft%3D1637073885055) | | EK | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | [EK SPRK](https://sprk.accelya.io/ek/prod/User/Login?ReturnUrl=%2fek%2fprod%2f) | [EK Partners Help](https://www.emirates.partners/) | | EY | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | [Agency Portal EY](https://www.etihadhub.com/en-ae/login) | NDCsupport@etihad.ae | | 4Z | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | [4Z SPRK](https://sprk.accelya.io/4z/prod/User/Logout/?session=n) | NDCdesk@flyairlink.com | | CM | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | [SPRK](https://cm.farelogix.com/sprk/User/Login?ReturnUrl=%2fsprk%2f) | [CM Call Center](https://www.copaair.com/es-gs/atencion-al-cliente/centro-de-llamadas/) | | LA | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | Inhouse | [support_ndc@latam.com](mailto:support_ndc@latam.com) | | BT | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | Inhouse | [BT Help Desk](https://www.airbaltic.com/en/help-and-contact/) | | AER | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | Inhouse | [global-ops@aer.de](mailto:global-ops@aer.de) | | TAP | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | [TAP Agencies](https://www.tapagents.com/Partners_UI/HomePage.aspx) | | | LOT | ✅ | ✅ | ✅ * | ❌ | ❌ | ❌ | Inhouse | [LOT Call Center](https://www.lot.com/es/en/help-center/contact/lot-offices/) - agent.helpdesk@lot.pl | | UX | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | Inhouse | [Air Europa Call Center](https://www.aireuropa.com/ot/en/aea/customer-service.html) | | DE | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | [Condor Extranet](https://agent.condor.com/extranet/en/home/secure/login.xhtml?_gl=1*334pt9*_ga*MTE0MDgzNjY4OS4xNzcxMDAwOTEx*_ga_FPR0JQ8CJX*czE3NzEwMDA5MTAkbzEkZzEkdDE3NzEwMDEwNzgkajUwJGwwJGgxOTEyNjc2NDQz*_fplc*ZDZQajRIUFp4SkRRM1RXOThsbFZCUlF6enpzcFZkRU52aiUyRlM1WVo4OFJERFVNSDA2QTdJdFBCN1dISnFDRjAwbGRJZUlUWGk5Q3IlMkI2U3lYYnFBNjElMkI5U3FWcGpzeGwyd2hNazBzMW1iaVdWbkVYY3YwQTdnQVkyS2JYN0RnJTNEJTNE ) | | ## Servicing terminology **Order Split** – division of passengers booked in one reservation into several reservations. **Automated Refund** – tool that simplifies the refund by calculating and applying penalties automatically. **Automated Rebook** – tool to rebook the passenger on an alternative flight and automatically reissue the ticket. **Managing Disrupted Orders** – possibility to manage (refund or rebook) orders with disrupted flights. :::Info Rebook marked with * its available only instant (not on hold) ::: Information about Low Cost Carrier contact center and manage booking channels, is available [here](https://support.airgateway.com/en-US/kb/article/87/low-cost-carriers-post-booking-management-and-airline-support-channels){target="_blank"}. # Order Reprice The Reprice function performs a fare validation on your existing order by calling the provider’s API. This ensures that the final price and offer details are current immediately before you proceed to ticketing. If any changes are detected by the provider, the updated information will be displayed in BookingPad, allowing you to decide whether to continue with the Issue ticket process. ## Locating the Reprice function The Reprice function is located on the final confirmation screen: Click the Order Issue button at the bottom of the order details page. The Reprice button will be visible next to the total amount on the resulting screen.  **When to use Reprice** The requirement for manual repricing depends on the specific airline provider’s rules: * Automatic Repricing: Some providers, such as BA, enforce automatic repricing for all orders upon issuance, meaning the Reprice button will not be displayed in BookingPad.  * Manual/Conditional Repricing: Other providers, including those using the Accelya platform (A3, AA, CM, EK, HA, LHG, QF, UA), may require manual repricing depending on the time elapsed or changes in the fare conditions. **Repricing Scenarios and Outcomes** 1. If the price did not change a message displays “Price didn’t change”. Just click Proceed to continue with the issuance. 2. When there are changes detected a comparison is displayed: the old offer (greyed out) and the new offer (bottom). Please be aware that changes may include fare type, fare conditions, or current offer features like baggage allowance. If you accept the new offer, click Proceed to continue with Issue ticket. If you do not accept the change, you must void or cancel the order.  3. If the repricing is not required the issuance will be successful upon clicking Proceed, as no action will be needed. 4. When the repricing is required but skipped, there will be an issuance failure with a provider error message indicating that the order must be repriced. In this situation it will be needed to click Reprice, review the changes, and decide whether to proceed to issue the ticket or void/cancel the order. Review the new offer completely to confirm changes before proceeding with ticketing. # Managing Multiple Agencies in BookingPad ## How to Switch Agencies For agents with access to different agencies (and/or subagencies) you can easily swicth between them by following these simple steps: * **Access Profile:** Click on your profile icon (or email address) located in the top-right corner of the screen. * **View Agencies:** A dropdown menu will appear, displaying a list of all agencies your account is currently associated with. * **Select Agency:** Click on the name of the agency you wish to switch to.  ### What Updates when you Select another Agency Upon selecting a new agency, the platform instantly updates your view and permissions to reflect the settings of the selected agency. The following elements will change: **Your Role:** Your permissions (e.g., Booker, Issuer, Manager) will update based on the role assigned to you within the newly selected agency. **Orders:** The Orders section will display only the bookings and transaction history created under the selected agency. **Providers Available:** The specific airlines and NDC content providers available for searching and booking will update according to the contracts and configurations of the selected agency. # First Steps Once you have been granted access to our platform, you should have your username, agency, and password. By using that information, you can access our agency portal and begin inviting and managing your agents on the platform. You have an agency portal manual here. ### Developers information Once you have been invited as a developer to your agency, please log in here. If you visit the “Applications” tab, you’ll see all the enabled applications in that environment (including yours). If you click on the “Activate” button, you’ll get your unique and personal AGW NDC v1.2 key, which you can use to call our sandbox environment.  Of course, these credentials that you have will allow you to log in to: **Bookingpad**: https://web.bookingpad.net/ **Tracer**: https://tracer.airgateway.net/ If you want to get examples, the best way is to use BookingPad to do your use case and then go to Tracer to see the exchange of JSON API input and output.   Apart from that, remember you have all our docs available at: **Swagger doc**: https://api.airgateway.net/v1.2/swagger-ui/index.html **Release notes**: https://airgateway.launchnotes.io/ It’s recommended that you subscribe to these updates. **Postman examples**: https://github.com/AirGateway/postman-json-api Just as a reminder, all the URLs that we use for the sandbox are “.net” domains. In production, we use “.com” and that should be the most notable change you need to make once you finish your integration. If you need help, please open a ticket in our ticketing system tool: https://airgateway.bolddesk.com/support/tickets/create # OrderPoll Endpoint: Efficient Order Retrieval and Synchronization The `/OrderPoll` endpoint provides an efficient way to retrieve and synchronize orders from the AirGateway API. This endpoint is designed to replace the deprecated `/OrderList` endpoint and offers improved performance through advanced filtering, pagination, and cursor-based retrieval. This approach not only simplifies the process of order synchronization for developers and businesses but also ensures that integrations have access to real-time order updates through a unified interface. ## Parameters The `/OrderPoll` endpoint accepts the following optional parameters: • **nextCursor** (String) - When omitted, returns orders from the last month. When provided, returns orders that were modified since the previous request. It also saves the filters from the first request, meaning filters are not needed on subsequent requests. Example: ``` # First request with filter GET /OrderPoll?subagencyName=MyTravelAgency # Response includes nextCursor { "nextCursor": "MDI0NDA3MzU3MQ==", "orders": [...] } # Subsequent request - filter automatically applied GET /OrderPoll?nextCursor=MDI0NDA3MzU3MQ== # This will automatically include subagencyName=MyTravelAgency filter ``` • **subagencyName** (String) - Filter orders by specific subagency name. • **providers** (String) - Filter by providers. Multiple providers separated by commas (e.g., "BA,FR"). ## Response Structure The response includes the following fields: • **nextCursor** - Cursor value for retrieving newer orders in subsequent requests, using the same filters used in the first request • **orders** - Array of order objects containing id, pnr, createdAt (Unix timestamp), modifiedAt (Unix timestamp), and subagencyName Orders are returned sorted by their modification timestamp (modifiedAt) in ascending order (oldest to newest). ## Usage Examples **Basic Request (Last Month's Orders):** ``` GET /OrderPoll ``` **Next cursor request, using the same filters used in the first request:** ``` GET /OrderPoll?nextCursor=MDI0NDA3MzU3MQ== ``` **Filtered Request by Subagency:** ``` GET /OrderPoll?subagencyName=MyTravelAgency ``` **Filtered Request by Providers:** ``` GET /OrderPoll?providers=BA,FR ``` ## Error Handling Our API handles errors as follows: • **HTTP 422 Bad Request** - Returned when the nextCursor parameter is in an invalid format. • **HTTP 404 Not Found** - Returned when the subagencyName does not exist. • **HTTP 200 OK** - Successful request with results. When no orders match the criteria, the response contains an empty orders array. • **HTTP 540 Platform Maintenance** - When the AirGateway platform is undergoing maintenance, the API returns this specific error code. ## Key Features **Cursor-Based updates:** Uses nextCursor parameter for efficiently fetching updates and eliminates the need to fetch all orders repeatedly. **Advanced Filtering:** Filter by subagency name and specific providers, with the ability to combine multiple filters for precise results. **Efficient Synchronization:** Retrieve only new or modified orders since last poll, reducing data transfer and processing overhead. ## Migration from OrderList **Important Deprecation Notice:** The `/OrderList` endpoint will be fully decommissioned in **Sept 2025**. All integrations must migrate to `/OrderPoll` before this date. To migrate from OrderList: 1. Update API calls to use `/OrderPoll` instead of `/OrderList` 2. Implement cursor-based fetching updates logic in your integration 3. Update response parsing to handle the new response structure 4. Test thoroughly to ensure compatibility 5. Monitor performance improvements The new endpoint provides better efficiency, advanced filtering capabilities, and improved real-time synchronization compared to the legacy OrderList endpoint. # Low-Cost Carriers: Post-Booking Management and Airline Support Channels On this page, we provide details for Low Cost Carrier Agency portals, instructions on managing functionalities not supported via BookingPad, and official Contact Support channels. If you require further assistance, please consult the respective airline's website. ## Ryanair **Ryanair Online Management** To Access the Ryanair Servicing portal, [click here](https://www.ryanair.com/gb/en/lp/login?returnTo=%2Fmyryanair%2Fhome){target="_blank"}. Ryanair requires all passengers to check in online to avoid additional fees at the airport. Use the following steps to manage contact details and documentation: **Online Check-in**: Customers must complete their check-in online before arriving at the airport. **Passenger Access**: If a personal email was used for the booking, the boarding pass is automatically available in the Ryanair app. **Agency Email Management**: If an agency email was used, the agency can update the contact details via the Update Contact Information section of the Ryanair portal. This allows the passenger to view their booking. **Booking Import**: Travelers can import the reservation into their personal Ryanair account if they have access to the email address used for the reservation. **Digital Boarding Portal**: Ryanair are moving to 100% Digital Boarding Passes (DBP) from 12 Nov 2025. This means from Wed 12 Nov, all passengers will receive a DBP to their Ryanair App when they check-in online as paper boarding passes will no longer be issued. Online check-in can be completed on the Ryanair App. Please note that Ryanair requires the passenger to generate their boarding pass directly. Information [available here](https://help.ryanair.com/hc/en-ie/categories/38653074432913){target="_blank"}. You can find more information available on the [Ryanair Help Center](https://help.ryanair.com/hc/en-ie/categories/38653074432913){target="_blank"} for specific troubleshooting and FAQs. [Airline support channel](https://help.ryanair.com/hc/zh-cn/categories/12504593426961-Contact-Us){target="_blank"} :::Info Ryanair sends email notification to the email included in the contact details and the cardholder email's field. ::: ## WizzAir #### Account Creation If a booking is created using an email address that does not have an existing Wizz Air account, the airline will automatically generate one. The client should receive a separate "Wizz Air Welcome Email" with account details alongside their booking confirmation. #### Agency Login Wizz Air requires access via a logged-in account for all booking management. You may use your agency email to log in to the Wizz Air website. From there, you can: * Manage existing reservations. * Perform online check-in. * Purchase ancillary services (bags, seats, etc.) directly. [WizzAir Account login](https://www.wizzair.com/en-gb/profile){target="_blank"} [Airline Contact center](https://www.wizzair.com/en-gb/help-centre/contact-us){target="_blank"} ## EasyJet [Manage booking portal](https://www.easyjet.com/en/help/booking-and-check-in/managing-your-booking){target="_blank"} [Help center](https://www.easyjet.com/en/help-centre/contact/contact-us){target="_blank"} :::Info EasyJet sends notification emails to the email address registered in the initial request; if you would like these notifications to be sent to a different email address, please let us know by creating a ticket through our [support platform](https://support.airgateway.com/en-US/support/tickets/create){target="_blank"}. There are two options: to choose an email where all notifications from Easyjet will be sent, or to be sent to the email included in the booking contact details. ::: ## Jet2 [Manage booking portal](https://www.jet2.com/en/Login){target="_blank"} [Help center](https://www.jet2.com/en/contact-us){target="_blank"} ## Transavia Transavia does not require the agency or the passengers to create an account. To manage your booking, you can do it without login [here](https://partner.transavia.com/en-EU/home/){target="_blank"}, or by registering to My Transavia website [here](https://customerlogin.transavia.com/379fb04b-964b-4985-965c-2d9097eef215/b2c_1a_customer_signuporsignin/oauth2/v2.0/authorize?client_id=ed9a43b5-64fb-47b1-abac-bc510a1802e5&redirect_uri=https%3a%2f%2fwww.transavia.com%2fapi%2fpersonalaccountauth%2fcallback&response_mode=form_post&response_type=code&scope=openid+https%3a%2f%2ftransaviacustomerprod.onmicrosoft.com%2fshared-api%2fcustomer.profile.read&state=OpenIdConnect.AuthenticationProperties%3dyt7yuXrNY_U74-F0nK6LfqT_AyKQ6jYjKe3P2-yLWIQt664lICDDngLAAGj0fwGXTady6Hcxc14YAYoOUV3qUE1RKZZtddlG_rcrHPSW-5_ySBvXg5wElv1ytSNa5nnsgUaeXR0fr5mkIR6DpXlQxiOqn-8FHiBceqXEYN6hILRfMmspIlE7wCMXhD98oXUxQGKUNe_BhLvOO5R1_JUe1hOHX9X3IVFqw8TAN1QPsnwuJf4FMo3iomdWkAvznQ3uq9oklPxe-xC5ncGCvYcEUTZ3bfO__MjEbUyPutAG23GnEKx5zgoqXw9z-PYhv2mUHb43JfQ5X2P9fFRsSqaQZfjmm6TtZ7EjwSc7xn7FUuBCIJv5P8RfjqLqWmrpfywbNSLGv_FEIGmP8dJSvFOddwlklbPCh0XHf5rOIk4JvQQXmQzcVJuNLPUb05PFeLnuYBQrlLWG6ZktlpCkNFbO5OysK9e-Mhg3e-eAbRWcgTQ&ui_locales=en-uk&locale=en-uk&x-client-SKU=ID_NET&x-client-ver=1.0.40306.1554){target="_blank"}. # Agency Management: Branding and Contact Information You can customize your agency's profile by adding your corporate logo and contact information via the Agency Portal. :::Info Access Requirement: Only users with Manager roles can access the Agency Portal (same login details as BookingPad). ::: ### Agency Logo To update your agency branding and details, follow these steps: * Log in to the Agency Portal. * Click on the Settings button located on the far right of the main menu.  * Select the Branding option from the menu. * Upload your agency logo by clicking the Upload New Logo button.  ### Agency Contact Details On the same tab (settings) Navigate to the Agency Information section to enter your contact and business details. Scroll to the bottom of the page and click Save to apply the changes.  Now you’re all set! Your agency details and logo will be used in BookingPad to display the logo on the PDF tickets, and the notifications sent by AirGateway and the airlines to the agency. If you need further assistance, feel free to reach out to our [support team](https://support.airgateway.com/){target="_blank"}. # GDS Downstream files for Mid/Backoffice synchronisation (AIR-MIR files) The AGW platform can generate AIR/MIR files that enable you to sync bookings with your existing back office, ERP/accounting software. :::Info These files are made available via an SFTP interface, where each agency has its own credentials to access its SFTP account. ::: #### Supported Downstream Formats - **AIR** (Amadeus Interface Record) - **MIR** (Machine Interface Record) These files are essential for enabling your downstream process, as they are automatically transferred to your mid- or back-office system to ensure accurate tracking and reconciliation of all orders created in BookingPad. Detailed technical information on supported versions (including AIR v205) and transaction types is available in our [Downstream Reference Guide](https://support.airgateway.com/en-US/kb/article/84/downstream-reference-guide-supported-versions-and-transaction-file-types){target="_blank"}. ## How it Works The generated AIR/MIR files will be securely uploaded to this dedicated SFTP directory. Your agency is then responsible for configuring your internal program (e.g., your mid/back-office system) to download these files from the FTP directory for processing automatically. We recommend using a tool like [WinSCP](https://winscp.net/eng/download.php){target="_blank"} as an example SFTP client program. ## Setting Up the Automated Downstream Process Establishing an automated transfer of AIR/MIR files requires coordination between your agency and AirGateway. The process is initiated as follows: * Request Downstream Setup: Contact our operations team by submitting a ticket on our [Support platform](https://support.airgateway.com/){target="_blank"}. * **AirGateway Setup (AGW)**: Our team will configure the file generation process within the AirGateway system. * **SFTP Setup**: We will establish a secure File Transfer Protocol (SFTP) directory for your agency. ## Regenerating AIR/MIR Files from BookingPad In situations where a file needs to be re-sent or was not correctly transferred, you can manually regenerate the AIR/MIR files directly within BookingPad: 1. Navigate to the 'Exports' function within the platform.  2. Select 'Files' from the menu. 3. Choose the specific file or files you wish to regenerate. 4. Once the file is generated, a new log entry recording this action will be created for tracking purposes.  # Order Refresh: Update Order Details The Order Refresh (Retrieve) function updates an existing order and updates the details that are outdated or missing from the initial view. ## When to Use Order Refresh It is essential to use the Order Refresh function anytime the order data may be incomplete or if an external action has changed the order status and details, but these changes are not yet reflected in the system.  ### Examples of when to refresh * A flight was disrupted, but details about the change (e.g., new times) have not been provided in the order view. * A Book on Hold booking was ticketed, but the order status has not changed, and ticket numbers are not displayed. * Data appears incomplete due to a previous system error or delay. ### Procedure for Order Refresh 1. Open the affected order. 2. Locate and click the arrow icon (refresh icon) at the top right of the order page. 3. A pop-up will display a confirmation or notification that Order Recovery has been activated. 4. The order will be updated, and any missing or outdated information should now be displayed correctly.  :::Info The Order Refresh utilizes the Order Recovery mechanism to pull the most current data directly from the supplier system, ensuring complete and accurate display of the order status. ::: # Order Details: Ticket and Coupon Data The Tickets Information section within Order Details provides comprehensive data regarding issued tickets and their associated flight coupons. ## Viewing Ticket Information The following details are available for each ticket number assigned to the passenger: * Ticket Number * Date of Issue * Price  ### Accessing Coupon Details To view detailed segment information for a specific ticket, click on the Coupons bar. This expands the section to show details for each flight segment (coupon) attached to the ticket.  # AirGateway Support: Scope and Limitations This article details the scope of support provided for issues related to BookingPad and the Chrome Extension (GDS-BookingPad comparison tool). We focus on capabilities within the desktop platform, but cannot assist with external airline portals, GDS systems, or technical issues related to the AirGateway API partner integrations. #### Shopping and Fares We provide guidance on obtaining and comparing fares within BookingPad. | We Can Help With | We Cannot Help With | | ------ | ------ | | ✅ How to obtain Nego and private fares in the BookingPad Agent Desktop using Presets | ❌ Support for external Airline NDC Portals (e.g., SPRK, IAG Portal, etc.) | | ✅ Comparison of NDC fares available in the Airline NDC Portal versus those in the BookingPad Agent Desktop | ❌ Comparisons to GDS/EDIFACT, airline websites, other OTAs, or metasearch fare results | #### NDC Servicing Actions Our support is focused on guiding you through the servicing workflow in the BookingPad Agent Desktop. We will provide assistance but cannot perform the actual actions for you. | We Can Help With | We Cannot Help With | | ------ | ------ | | ✅ Access and login problems for your BookingPad Agent Desktop (mandatory 2FA setup is required for all logins) | ❌ Access to Airline-owned NDC Portals (e.g., SPRK, IAG Portal, etc.) | | ✅ Guidance on how to perform [servicing actions](https://support.airgateway.com/kb/article/23/ndc-servicing-per-airline){target="_blank"} on NDC bookings (e.g., voluntary changes, cancellations) | ❌ Determining what servicing actions can be done on bookings within external Airline NDC Portals | | ✅ Providing live, step-by-step assistance on how to execute servicing actions on NDC bookings within the BookingPad Agent Desktop | ❌ Performing servicing actions on bookings (e.g., cancellations, rebooking) on your behalf | | ✅ Providing airline NDC Helpdesk contact details | ❌ Contacting the airline to request servicing actions for your bookings | #### Airline Disputes (ADMs, Refunds, etc.) | We Can Help With | We Cannot Help With | | ------ | ------ | | ✅ Performing a quick technical analysis to determine the root cause of an issue and identify responsibility (e.g., system failure vs. agency error) | ❌ Initiating or managing a dispute on behalf of the agency. This process must be handled via BSP | | ✅ Providing the relevant XML traces and evidence to the agency to support a BSP dispute | ❌ Chasing airlines for a solution or status update regarding a dispute | #### BookingPad Browser Extension The browser extension is a technical tool designed to read fare data from specific Amadeus displays. | We Can Help With | We Cannot Help With | | ------ | ------ | | ✅ Problems with the extension while operating within Google Chrome | ❌ Problems with the extension while operating within other browsers (e.g., Edge, Firefox) | # BookingPad Navigation This guide covers the main sections and essential settings available upon logging in to the BookingPad platform. ## Platform Access You can sign in to BookingPad [here](https://web.bookingpad.com/){target="_blank"}, following the login instructions that were sent in the registration email. ## Main Navigation Sections Once logged in, you will find the main tools of the platform organized in these primary sections: ### Shop (The Main Search Interface) This is the first screen you see and is used for searching flight offers. Search Bar: Search for offers using either the airport code or the city name. :::Info For a detailed overview of all search options, please refer to [this article](https://support.airgateway.com/kb/article/57/subagencies-setup-and-management-overview){target="_blank"}. :::  ### Orders This section is your central hub for managing all bookings. * **Status Filters**: Easily locate orders by filtering them based on their current status (e.g., Active, Cancelled, Voided). * **Search Function**: Use the "**Search**" option on the right to find specific orders quickly using criteria such as **PNR**, **Order ID**, or **Passenger Name**.  ### Subagencies If your primary agency manages multiple branches, this section provides a comprehensive overview of orders placed by those subagencies. Visit [this page](https://support.airgateway.com/kb/article/57/subagencies-setup-and-management-overview){target="_blank"} for more information.  ### Account and Management Tools (The Settings Icon) On the top right corner of the platform, next to your email address, you will find the Cog Icon. Clicking this icon grants access to essential administrative and personalization options:  ### Agents Management Use this section to manage all agents who have access to your BookingPad account. **Agent Roles**. Each agent is assigned one of three specific roles, determining their capabilities: * Booker: Can shop for flights and create on-hold bookings. * Issuer: Can shop for flights and issue (ticket) orders. * Manager: Has full authority, including all Booker and Issuer actions, plus the ability to manage other agents (invite/delete). * Consultant: same functions as Issuers, just for their own bookings. ### Subagencies Management This feature allows you to administer and manage your agency's multiple branches directly within BookingPad. Invite New Subagency: Click the “Invite New Subagency” button, fill in the Agency Name and Manager Email, and click “Invite” to complete the process. ### Settings Use this area to customize your platform experience. You can change account-wide settings such as: * Search by airport name preference * Default Currency * Date Format * Preferred stops filter * Country phone code  ### Account Information Click on your account email to view a list of Your Agencies (and switch between them) or to find the Logout option.  ### Chat A chat widget that allows you to contact the support team during business hours. 