# AirGateway Platform Support

## Documentation

- [How to Invite and Manage Agents (Manager Role Guide)](https://support.airgateway.com/en-US/kb/article/27/how-to-invite-and-manage-agents-manager-role-guide.md): The ability to invite new agents and manage user roles is restricted to users holding the Manager role within BookingPad.
- [‘Book Again’ Feature: Reusing Pre-filled Passenger Data](https://support.airgateway.com/en-US/kb/article/46/book-again-feature-reusing-pre-filled-passenger-data.md): After completing a Book on Hold reservation, you can quickly initiate a new search for the same marketing carrier and passenger(s) using the Book Again feature.
- [AGW API Unified Error Codes](https://support.airgateway.com/en-US/kb/article/18/agw-api-unified-error-codes.md): Here you have a list of errors returned by our api with our internal codes, the http codes and a brief definition.
- [OSI: Add and Send Information to Airlines](https://support.airgateway.com/en-US/kb/article/82/osi-add-and-send-information-to-airlines.md): Other Service Information (OSI) messages allow travel agencies to send specific, non-actionable information to airlines.
- [Reset Your BookingPad Account Password](https://support.airgateway.com/en-US/kb/article/70/reset-your-bookingpad-account-password.md): To successfully reset your password, follow these sequential steps: Navigate to the BookingPad login screen and click the ‘Forgot password’ button.
- [Authentication](https://support.airgateway.com/en-US/kb/article/6/authentication.md): To access our platform, you will need to obtain validated credentials on our Sandbox Agency Portal.
- [Search Settings: Optimizing Your Search](https://support.airgateway.com/en-US/kb/article/35/search-settings-optimizing-your-search.md): This article provides a guide on accessing and configuring the search settings within BookingPad to refine offer retrieval.
- [BookingPad Shop: Introduction to NDC Search and Booking](https://support.airgateway.com/en-US/kb/article/29/bookingpad-shop-introduction-to-ndc-search-and-booking.md): BookingPad is a B2B, web-based application designed to give travel agencies easy, comprehensive access to NDC content.
- [Mandatory 2FA Setup (Account Activation)](https://support.airgateway.com/en-US/kb/article/66/mandatory-2fa-setup-account-activation.md): To maintain a highly secure environment for your account and sensitive agency data, BookingPad requires Two-Factor Authentication (2FA) for all agents accessing the platform via an email and password combination.
- [Flight not found on BookingPad Search](https://support.airgateway.com/en-US/kb/article/74/flight-not-found-on-bookingpad-search.md): This article provides guidance on why a specific flight itinerary might not appear in the BookingPad Agent Desktop search results.
- [BookingPad Chrome Extension: GDS to NDC Comparison](https://support.airgateway.com/en-US/kb/article/43/bookingpad-chrome-extension-gds-to-ndc-comparison.md): This extension is an essential, free tool designed to help you quickly find and access better pricing and lower fares available via NDC (AirGateway) compared to your GDS (Amadeus) results.
- [Order Servicing Workflows](https://support.airgateway.com/en-US/kb/article/13/order-servicing-workflows.md): In some orders, you might be interested in adding new services like seats, ancillaries or even change your orders.
- [Payment Methods](https://support.airgateway.com/en-US/kb/article/16/payment-methods.md): Currently, there are three payment methods allowed by our API: On hold Cash Credit Card On hold The status ‘On hold,’ in actuality, does not constitute a method of payment.
- [Access Marine Fares in BookingPad](https://support.airgateway.com/en-US/kb/article/63/access-marine-fares-in-bookingpad.md): How to include Marine Fares in BookingPad This is a guide to provide you with assistance when creating presets for Marine fares.
- [Corporates: Manage Client Accounts and Loyalty Programs](https://support.airgateway.com/en-US/kb/article/61/corporates-manage-client-accounts-and-loyalty-programs.md): This article details how to leverage the Corporates feature in BookingPad to manage your corporate clients, including traveler profiles, loyalty programs, and discount codes.
- [Order List: Manage and Track Bookings](https://support.airgateway.com/en-US/kb/article/52/order-list-manage-and-track-bookings.md): The Order List page allows you to view, search, and manage all existing orders created by you and your colleagues.
- [Service Selection: Add Services and Passenger Assistance](https://support.airgateway.com/en-US/kb/article/86/service-selection-add-services-and-passenger-assistance.md): The Select Services and add SSRs features allow agents to manage additional requirements within a booking.
- [Order Log: Airline and System Communications](https://support.airgateway.com/en-US/kb/article/50/order-log-airline-and-system-communications.md): The Order Log provides a complete, sequential history of all major actions, notifications, confirmations, and errors associated with a specific order, sourced from both the airline and the BookingPad system.
- [PDF Download: Document Options and Customization](https://support.airgateway.com/en-US/kb/article/44/pdf-download-document-options-and-customization.md): The BookingPad platform allows users to download the details of any created order (Book on Hold or Issued ticket) as a PDF document to send to clients.
- [Order History: Tracking Order Modifications](https://support.airgateway.com/en-US/kb/article/53/order-history-tracking-order-modifications.md): The Order History tab provides a complete audit trail of all changes and events related to an existing order.
- [Sending Requests to the AGW API](https://support.airgateway.com/en-US/kb/article/9/sending-requests-to-the-agw-api.md): We use HTTP/1.
- [Special Fares](https://support.airgateway.com/en-US/kb/article/11/special-fares.md): Introduction We permit requests for special fares, such as Tour Operator or Corporate fares, with various airlines.
- [Multi-Provider Requests](https://support.airgateway.com/en-US/kb/article/8/multi-provider-requests.md): These requests are limited to a single NDC method call (AirShopping) as it is the only method that can be concurrently requested from multiple NDC providers.
- [Notifications: BookingPad and Email notifications](https://support.airgateway.com/en-US/kb/article/76/notifications-bookingpad-and-email-notifications.md): AirGateway handles notifications through distinct email types and via the platform’s interface.
- [Issue Ticket and Payment Methods](https://support.airgateway.com/en-US/kb/article/34/issue-ticket-and-payment-methods.md): After completing a booking or retrieving an existing Book on Hold reservation, the next step in the booking flow is to finalize the transaction.
- [Order Split](https://support.airgateway.com/en-US/kb/article/73/order-split.md): The Order Split function allows you to separate passengers from a single reservation into a new, independent booking.
- [Introduction to the AirGateway Platform API](https://support.airgateway.com/en-US/kb/article/4/introduction-to-airgateway-platform-api.md): Our Platform API is designed to achieve the integration of various airline content types such as NDC (New Distribution Capability), EDIFACT (Electronic Data Interchange for Administration, Commerce, and Transport), and LCC (Low-Cost Carrier) into a single, homogenised API.
- [Remarks](https://support.airgateway.com/en-US/kb/article/42/remarks.md): Remarks are internal details that serve the agency’s purposes, such as accounting, invoicing, or mid/back-office system synchronization.
- [Access Presets in BookingPad Chrome Extension](https://support.airgateway.com/en-US/kb/article/30/access-presets-in-bookingpad-chrome-extension.md): Use the Presets to access Private Fares in the BookingPad Chrome Extension The Presets tool available in BookingPad allows you to access the Private Fares from the different airline directly on our Chrome Extension while searching in GDS.
- [Requote Option: Add Frequent Flyer Benefits (selected airlines)](https://support.airgateway.com/en-US/kb/article/36/requote-option-add-frequent-flyer-benefits-selected-airlines.md): The Requote feature available for Iberia Bookings in the OfferPrice screen allows you to include the benefits that a frequent flyer has, after adding the Frequent Flyer Number (FFN).
- [Manage Pending Payments](https://support.airgateway.com/en-US/kb/article/49/manage-pending-payments.md): This article explains how to manage additional charges - specifically for Seats, Services, Rebookings, or Upgrades - when immediate payment is not required or when a payment attempt fails.
- [Financial Settlement: BSP and ARC Reporting](https://support.airgateway.com/en-US/kb/article/80/financial-settlement-bsp-and-arc-reporting.md): This article clarifies the reporting process for NDC transactions to settlement systems such as BSP and ARC.
- [Cancel Options - Void and Refund Capabilities](https://support.airgateway.com/en-US/kb/article/65/cancel-options---void-and-refund-capabilities.md): BookingPad offers two distinct actions for canceling a reservation: Void and Refund.
- [Order Rebook: Itinerary Changes](https://support.airgateway.com/en-US/kb/article/71/order-rebook-itinerary-changes.md): Use the Order Rebook feature to modify flight dates or routes for existing bookings.
- [BookingPad Shopping: Understanding Providers responses](https://support.airgateway.com/en-US/kb/article/40/bookingpad-shopping-understanding-providers-responses.md): Airline not returning results When a provider does not return results following a search, an error notification is displayed in BookingPad.
- [Booking Workflows](https://support.airgateway.com/en-US/kb/article/12/booking-workflows.md): This is the basic workflow you need to run to buy tickets from any airline.
- [Order Warnings](https://support.airgateway.com/en-US/kb/article/51/order-warnings.md): When a provider sends a warning related to an order, this notification is displayed prominently at the top of the Order view.
- [Downstream Reference Guide: Supported Versions and Transaction File Types](https://support.airgateway.com/en-US/kb/article/84/downstream-reference-guide-supported-versions-and-transaction-file-types.md): To maintain operational efficiency and financial accuracy, AirGateway provides automated synchronization between Bookingpad and your agency’s mid/backoffice system.
- [Postman examples](https://support.airgateway.com/en-US/kb/article/17/postman-examples.md): Here you can find some postman examples in a single collection with multiples cases and workflows.
- [Frequent Flyer Number (FFN)](https://support.airgateway.com/en-US/kb/article/41/frequent-flyer-number-ffn.md): This article details the process for adding a passenger’s Frequent Flyer Number (FFN) during order creation and post-booking.
- [Applying different filters to shopping requests (AirShopping)](https://support.airgateway.com/en-US/kb/article/88/applying-different-filters-to-shopping-requests-airshopping.md): API Documentation: AirShopping & OrderRetrieve Headers AirShopping Endpoint HTTP Headers Header Type Description AG-Providers String Required.
- [Settings: Change Display Currency](https://support.airgateway.com/en-US/kb/article/68/settings-change-display-currency.md): To see fares in your desired currency, use the following steps: Locate the settings icon next to your user in the platform interface and click on it to open the Settings menu.
- [Mixed Cabin Search](https://support.airgateway.com/en-US/kb/article/91/mixed-cabin-search.md): The Mixed Cabin Search feature in BookingPad allows travel agencies to select different cabin classes for each bound of a round-trip journey.
- [Export Order Details to GDS](https://support.airgateway.com/en-US/kb/article/55/export-order-details-to-gds.md): This feature allows you to generate and copy flight and passenger information from a BookingPad order into your GDS terminal.
- [Traveller Profiles Import](https://support.airgateway.com/en-US/kb/article/83/traveller-profiles-import.md): The BookingPad bulk import feature allows agencies to upload large volumes of traveler data into specific corporate accounts.
- [PDF Monkey - Customized Itinerary PDF](https://support.airgateway.com/en-US/kb/article/85/pdf-monkey---customized-itinerary-pdf.md): While we do not offer Itinerary customization, you can manage your own custom templates by setting up a personal instance of PDF Monkey.
- [Airline Notifications (Order Change Notifications)](https://support.airgateway.com/en-US/kb/article/89/airline-notifications-order-change-notifications.md): Airline Notifications can be associated to a number of types/categories as described below: FlightNumberChange FlightTimeChange FlightCancelation PermanentWithfrawan LaborDisrupt Strike Weather NaturalDisaster FlightBookingCancelledOutsideSchedule SeatChange Bereavement NoReasonGiven Illness Voluntary NeedDocumentation UnacceptableReacomodation PaymentTimeLimitExpired PassengerNoShowNotification ChangeByPassengerNotification UnknownNotification These categories are aligned with the NDC Standard and will prevail as the basis of Airline Notifications for ALL providers providing such mechanism.
- [Airline Payment Exceptions: FOP Limitations](https://support.airgateway.com/en-US/kb/article/33/airline-payment-exceptions-fop-limitations.md): Payment methods are not uniform across all NDC providers.
- [Special Discounts: Applying Spanish Resident and Large Family Reductions](https://support.airgateway.com/en-US/kb/article/37/special-discounts-applying-spanish-resident-and-large-family-reductions.md): BookingPad facilitates the application of Special discounts for passengers entitled to Spanish government subsidies based on residency or large family status.
- [Special Fares per Airline](https://support.airgateway.com/en-US/kb/article/62/special-fares-per-airline.md): Access negotiated fares via BookingPad by using the ‘Preset’ tool.
- [Secure Flight Information Requirements](https://support.airgateway.com/en-US/kb/article/32/secure-flight-information-requirements.md): Flights to the USA and China are designated as ‘Secure Flights’ by regulatory bodies and require the inclusion of extra passenger information (Secure Flight Passenger Data, or SFPD) during the booking process.
- [Search an Order in BookingPad](https://support.airgateway.com/en-US/kb/article/54/search-an-order-in-bookingpad.md): To quickly locate a specific order (PNR/Booking) within BookingPad, use the central Orders search function.
- [PDF Liquid Template](https://support.airgateway.com/en-US/kb/article/90/pdf-liquid-template.md): <link rel="preconnect" href="https://fonts.
- [Search Airports by Code or Name](https://support.airgateway.com/en-US/kb/article/67/search-airports-by-code-or-name.md): BookingPad offers two methods for identifying origin and destination airports within the search bar, streamlining the booking process for your agents.
- [Alternate IDs: How to Locate Booking Identifiers](https://support.airgateway.com/en-US/kb/article/56/alternate-ids-how-to-locate-booking-identifiers.md): Certain external airline portals (like SPRK) or booking systems may require a specific booking identifier if the primary PNR is not recognized or accepted.
- [Subagencies: Setup and Management Overview](https://support.airgateway.com/en-US/kb/article/57/subagencies-setup-and-management-overview.md): The Subagency structure is designed for main agencies (Superagencies) that operate multiple branches, groups, or affiliated entities which issue tickets under the same IATA/ARC credentials.
- [Sign In to Your BookingPad Account](https://support.airgateway.com/en-US/kb/article/26/sign-in-to-your-bookingpad-account.md): Once you have received an invitation and successfully set up your password, you can easily access your BookingPad account.
- [3D Secure Integration Guide](https://support.airgateway.com/en-US/kb/article/92/3d-secure-integration-guide.md): 3D Secure Integration Guidefor AirGateway API partnersDocument version 1.
- [Webhooks (Callbacks)](https://support.airgateway.com/en-US/kb/article/3/webhooks-callbacks.md): We offer some event based services like mails or slack notifications after orders are created, changes in orders or orders are canceled.
- [Add and purchase seats](https://support.airgateway.com/en-US/kb/article/72/add-and-purchase-seats.md): You can add seats to your booking during the fulfillment process or after the order is confirmed.
- [Agency Portal Navigation](https://support.airgateway.com/en-US/kb/article/78/agency-portal-navigation.md): This guide provides an overview of the BookingPad Agency Portal.
- [Access Umbrella Faces profiles in BookingPad](https://support.airgateway.com/en-US/kb/article/60/access-umbrella-faces-profiles-in-bookingpad.md): This article explains how to link your Umbrella Faces account to BookingPad.
- [Passenger Information](https://support.airgateway.com/en-US/kb/article/15/passenger-information.md): The required information for all passengers is the next: Name.
- [Post-Booking Servicing: Modify Passenger Data](https://support.airgateway.com/en-US/kb/article/75/post-booking-servicing-modify-passenger-data.md): Post-booking changes to passenger details are determined by the specific NDC capabilities of each provider.
- [Passenger Documents](https://support.airgateway.com/en-US/kb/article/38/passenger-documents.md): This article outlines how to add and manage passenger documents required for booking and ticketing, including identity and fiscal information.
- [BookingPad Orders: Status Reference Guide](https://support.airgateway.com/en-US/kb/article/47/bookingpad-orders-status-reference-guide.md): All reservations and associated ticketing actions are managed within the Orders section of BookingPad.
- [Book on Hold: Create and Manage Pending Orders](https://support.airgateway.com/en-US/kb/article/39/book-on-hold-create-and-manage-pending-orders.md): Book on Hold is an essential function that allows the creation of a pending order without requiring immediate payment.
- [NDC Servicing per Airline](https://support.airgateway.com/en-US/kb/article/23/ndc-servicing-per-airline.md): Overview of NDC servicing per airline This article provides a comprehensive table of airline-specific support channels and procedures for managing additional post-booking servicing requests that fall outside the automated capabilities of BookingPad.
- [Order Reprice](https://support.airgateway.com/en-US/kb/article/59/order-reprice.md): The Reprice function performs a fare validation on your existing order by calling the provider’s API.
- [Managing Multiple Agencies in BookingPad](https://support.airgateway.com/en-US/kb/article/28/managing-multiple-agencies-in-bookingpad.md): How to Switch Agencies For agents with access to different agencies (and/or subagencies) you can easily swicth between them by following these simple steps: Access Profile: Click on your profile icon (or email address) located in the top-right corner of the screen.
- [First Steps](https://support.airgateway.com/en-US/kb/article/7/first-steps.md): Once you have been granted access to our platform, you should have your username, agency, and password.
- [OrderPoll Endpoint: Efficient Order Retrieval and Synchronization](https://support.airgateway.com/en-US/kb/article/22/orderpoll-endpoint-efficient-order-retrieval-and-synchronization.md): The /OrderPoll endpoint provides an efficient way to retrieve and synchronize orders from the AirGateway API.
- [Low-Cost Carriers: Post-Booking Management and Airline Support Channels](https://support.airgateway.com/en-US/kb/article/87/low-cost-carriers-post-booking-management-and-airline-support-channels.md): On this page, we provide details for Low Cost Carrier Agency portals, instructions on managing functionalities not supported via BookingPad, and official Contact Support channels.
- [Agency Management: Branding and Contact Information](https://support.airgateway.com/en-US/kb/article/77/agency-management-branding-and-contact-information.md): You can customize your agency’s profile by adding your corporate logo and contact information via the Agency Portal.
- [GDS Downstream files for Mid/Backoffice synchronisation (AIR-MIR files)](https://support.airgateway.com/en-US/kb/article/25/gds-downstream-files-for-midbackoffice-synchronisation-air-mir-files.md): The AGW platform can generate AIR/MIR files that enable you to sync bookings with your existing back office, ERP/accounting software.
- [Order Refresh: Update Order Details](https://support.airgateway.com/en-US/kb/article/45/order-refresh-update-order-details.md): The Order Refresh (Retrieve) function updates an existing order and updates the details that are outdated or missing from the initial view.
- [Order Details: Ticket and Coupon Data](https://support.airgateway.com/en-US/kb/article/48/order-details-ticket-and-coupon-data.md): The Tickets Information section within Order Details provides comprehensive data regarding issued tickets and their associated flight coupons.
- [Presets: BookingPad tool for Negotiated Fares](https://support.airgateway.com/en-US/kb/article/64/presets-bookingpad-tool-for-negotiated-fares.md): Presets: Manage Negotiated and Private Fares Presets is a feature within the BookingPad desktop tool designed to manage access to unpublished fares.
- [AirGateway Support: Scope and Limitations](https://support.airgateway.com/en-US/kb/article/69/airgateway-support-scope-and-limitations.md): This article details the scope of support provided for issues related to BookingPad and the Chrome Extension (GDS-BookingPad comparison tool).
- [BookingPad Navigation](https://support.airgateway.com/en-US/kb/article/24/bookingpad-navigation.md): This guide covers the main sections and essential settings available upon logging in to the BookingPad platform.