NDC Servicing per Airline

Overview of NDC servicing per airline

Airline	Order Split	Refunds	Rebooks	Rebook with EMDs	Refund Disrupted Orders	Rebook Disrupted Orders	NDC Agency Portal	Help Desk
BA	✅	✅	✅	❌	✅	✅	IAG Portal	BA Help Desk
IB	❌	✅	✅	❌	✅	✅	IAG Portal	IB Help Desk
AF/KL	✅	✅	✅	✅	✅	✅	AgentConnect Biz	AFKL Help Portal
LHG	❌	✅	✅	❌	❌	❌	SPRK	Lufthansa Experts
VY	❌	❌	❌	❌	❌	❌	Vueling Agency Portal	ndc.commercial@vueling.com
AY	✅	✅	✅	❌	✅	✅	FAST Portal	Finnair Help Desk
A3/OA	❌	✅	✅	❌	❌	❌	A3 SPRK	A3 Help Desk
TK	✅	✅	❌	❌	❌	❌	TK AgencyPortal	TK Help Desk
SQ	✅	✅	✅	❌	✅	✅	Agent 360 SQ	Krisconnect@singaporeair.com.sg
QF	✅	✅	✅	❌	❌	❌	QF SPRK	AgencyConnect
AA	✅	✅	✅	❌	❌	❌	AA SPRK	AA Help Desk
UA	❌	✅	✅	❌	❌	❌	UA SPRK	UA Help Desk
HA	❌	✅	✅	❌	❌	❌	HA SPRK	HA Agency Portal
EK	✅	❌	❌	❌	❌	❌	EK SPRK	EK Partners Help
EY	✅	❌	❌	❌	❌	❌	Agency Portal EY	NDCsupport@etihad.ae
4Z	✅	❌	❌	❌	❌	❌	4Z SPRK	NDCdesk@flyairlink.com
AV	✅	❌	❌	❌	❌	❌	Inhouse	AV HelpCenter
CM	❌	❌	❌	❌	❌	❌	SPRK	CM Call Center
LA	❌	❌	❌	❌	❌	❌	Inhouse	support_ndc@latam.com
BT	❌	❌	❌	❌	❌	❌	Inhouse	BT Help Desk
AER	❌	❌	❌	❌	❌	❌	Inhouse	global-ops@aer.de
TAP	❌	❌	❌	❌	❌	❌	TAP Agencies
LOT	❌	❌	❌	❌	❌	❌	Inhouse	LOT Call Center - agent.helpdesk@lot.pl
UX	❌	❌	❌	❌	❌	❌	Inhouse	Air Europa Call Center

Servicing terminology

Order Split – division of passengers booked in one reservation into several reservations.
Automated Refund – tool that simplifies the refund by calculating and applying penalties automatically.
Automated Rebook – tool to rebook the passenger on an alternative flight and automatically reissue the ticket.
Managing Disrupted Orders – possibility to manage (refund or rebook) orders with disrupted flights.

NDC Servicing per Airline

Servicing terminology

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